Tim Roberts

Summary of qualifications

IT professional with a successful history of managing products, projects and implementations. I have played a critical role in communication with customers, managing implementation of applications, ensuring Quality Assurance of all releases, and providing training, technical support and quality control before, during and after the implementation/onboarding cycle.

• Product Management and SME
• Project Management
• Product Installation and Configuration
• QC of application releases
• Training – Onsite and Remote
• MySQL Research and Data Analysis

• Client Advocate and liaison to agile teams
• Development of E-learning modules
• Excellent communication skills
• Trouble-shooting of application issues
• Quality Assurance Testing including Web & Mobile apps
• Application Testing and Troubleshooting

RECENT EXPERIENCE 

The Iron Yard, Dallas, Texas     July 2016 – October 2016

Completed an immersive 12-week Front-End engineering code school using:

PROFESSIONAL EXPERIENCE

Contract     2016 – Present

55 Retirement Places – https://www.55retirementplaces.com – A real estate website focusing on Over 55 communities in North Texas that utilizes an MLS API to pull active listings for the prospective buyer.

Traxo, Inc     2014 – 2016

Technical Delivery Manager/Analyst

• Product expert / SME working closely with development, sales, QA and support teams
• Client advocate providing product and technical support during onboarding process
• Technical expertise with software development and MySQL
• Change, incident and project management using Trello, Sifter, HipChat
• Trouble-shoot data issues related to APIs, Webhooks, Email and Website data harvesting
• QC web-app and mobile-app issues and software releases

Kalkomey, Enterprises     2008 -2014

Customer Success Consultant

• SME for multiple web products while working closely with Agile development teams.
• Served as client advocate providing product support to agency administrators. Accountable for       establishing and managing client relationships throughout the product launch cycle.
• Managed multiple product installations while providing technical and product support.
• Project/Product management, post-sale kickoff meetings, project plans using Basecamp
• Front-end development using HTML; Backend development of data imports using PHP and MySQL
• Developed training modules using Adobe Captivate; screencast training modules using ScreenFlow.

E-Learning Contractor   2005 -2008

Baylor Health Care System / Keller Williams Realty – Team Trosclair

• Developed e-learning using Adobe Captivate for rollout of online performance management software to 16,000 employees
• Developed e-learning for new agents who use Top Producer database management system.

High Five Café     2003 – 2005

General Manager/Owner

• Developed strategic plan and wrote and implemented business plan with cost and market analysis to purchase and rebuild an upscale, full-service 1,500 sq. ft. café business.
• Hired, trained, and evaluated performance of 6 staff members

HealthAxis, Inc. (Formerly Insurdata, Inc.)     2000 – 2002

Web Programmer/Analyst    

• Implemented all department change requests related to Intranet modifications and support.
• Significantly reduced software release rollbacks by creating improved procedures and following set company methodology.
• Automated applications installation processes reducing timeline required by 80%.

Senior Programmer/Analyst

• Implemented vendor load processes for multiple healthcare organizations.

Programmer/Analyst    

• Developed and maintained UniData/Unix based Insur-Admin System.
• Developed Administration Utilities and Diagnostic tools improving database integrity and enabling rollback of receivables.

Other experience:                                                      

• Quality Assurance Analyst
• Lead project team on multiple system conversions from Novell to Unix.
• Conducted software demonstrations resulting in first sale of Unix based Anatomic Pathology application. Created test plans, technical documentation and in-house quality control standards.
• Developed and implemented instrument interfaces at multiple sites enabling improved transfer of patient results from laboratory instruments to proprietary applications.
• Improved application installation processes enabling concurrent installations.